Shipping & Returns

Shipping

This is the international online store for Uwe Koetter Jewellers and all delivery destinations will be charged in South African Rand (ZAR).

All prices include free shipping and delivery.

 – FOR INTERNATIONAL CUSTOMERS

All purchases include delivery charges, but exclude local duties or taxes (if applicable). We are unable to give advice on any local duties or taxes and UWE KOETTER is not liable for these costs.

Subject to stock availability and receipt of payment, orders will be processed within 1 working day and handed over to a courier company for a delivery door to door.

  • Orders received over the weekend or on a Public Holiday will be processed on the next working day.
  • Items which we have in stock will be shipped from our showroom in Cape Town via courier to arrive within 10-15 working days from receipt of payment.
  • We are unable to deliver to PO Boxes.
 – CORRECT DELIVERY DETAILS

Please note that it is the customer’s responsibility to supply full and accurate delivery instructions including a contact number. Additional charges may be levied if an item is returned due to insufficient or inaccurate delivery details.

We endeavour to have all displayed items in stock at all times, however, due to circumstances beyond our control, there may be a delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however, if you do not wish to wait we will offer you your choice of another product or a full refund. If someone else at your delivery address has signed for your delivery we will not be held responsible should you then advise that you have not received the goods.

*Prices include delivery charges to most countries, but where the address is located in a more a remote location/country, additional charges may be necessary and the customer will be advised accordingly within 3 days of placing an order.
**Outlying and regional areas may incur an additional 3-5 days in transit. 

 

Returns

In the unlikely event that you are unhappy with your purchase, please read our returns policy below.
We have a 30-day return policy on unused goods.

To qualify:

  • You must have the original tax invoice
  • The goods must be in their original condition and packaging
  • The goods must not have been used
  • Please note that for hygiene reasons, we do not take back earrings
  • If there is a manufacturing fault with the goods and they are defective, you can return them within 6 months of the date of purchase.

Please be aware that:

  • You must have the original tax invoice
  • The goods must have been used for their intended purpose
  • The goods must have been cared for
  • In this situation, we will repair/replace your goods or refund you in the same method in which you paid for them in the first place.
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All of our showrooms offer a warm welcome, but if you aren’t local our cutting edge technology allows you to work with one of our designers in real time wherever you are in the world, as many of our customers have discovered.

CAPE QUARTER FLAGSHIP SHOWROOM

+27(0)21 425 7770
[email protected]

Cape Quarter Lifestyle Centre
Shop 103, Level 1
27 Somerset Road, Green Point
Cape Town, South Africa, 8001

V&A WATERFRONT STORE

+27(0)21 421 1039
[email protected]

V&A Waterfront
Shop 14, Alfred Mall
Cape Town, South Africa
8001

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